Data Transparency Policy

1. Defined Terms

Capitalised terms used in this Data Transparency Policy have the meaning given in the Customer Terms of Use or Service Provider Terms, unless the context requires otherwise.

2. What Our Data and AI Tools Do

Our AI Tools and automated systems may:

• provide general property transition guidance and educational content;
• summarise information supplied by Users, Service Providers or third parties;
• generate scenario insights, calculations and comparison summaries;
• display Home Value Estimates from third-party data providers, automated valuation inputs, AI-assisted analysis or a combination of those sources;
• support Quick Finances calculations and indicative cash-position summaries;
• support Reality Check feasibility signals for suburbs, areas, property types and price points;
• generate Property Suitability Reports comparing properties against Customer-stated preferences and criteria;
• generate Initial Property Risk Reports based on selected early-stage risk indicators;
• support the Downsizer Checklist as an educational and workflow-support tool;
• assist users in comparing Service Provider profiles, fees, experience information or availability;
• organise residential property marketplace information, saved properties and property-related data; and
• help users Build Your Expert Team or interact with the Provider Network.

These tools are designed to support decision-making, not replace independent professional advice or professional judgement.

3. What Our AI Tools Do Not Do

Our AI Tools do not:

• provide financial product advice, credit advice, legal advice or tax advice;
• recommend that you sell or purchase property;
• recommend that you borrow, invest or enter into any financial product;
• recommend one specific provider over another as suitable for you;
• act as a licensed real estate agent, buyer’s agent, vendor advocate, financial adviser, lawyer, conveyancer, mortgage broker, credit provider or valuer;
• make legally binding decisions for Users;
• automatically approve or reject financial products; or
• replace professional human judgement.

4. Home Value Estimates

Where Home Value Estimates are displayed:

• they may be sourced from third-party data providers, automated valuation inputs, AI-assisted analysis or a combination of those sources;
• they are automated and algorithmic;
• they are indicative only;
• they are not formal valuations, lender valuations, real estate appraisals or professional advice;
• they may not reflect current market conditions, local buyer demand, property-specific features, recent improvements, defects, comparable sales or other material factors; and
• different data providers, agents or valuers may produce different estimates.

You should seek a suitably qualified professional for a formal valuation or appraisal where required.

5. Quick Finances

Quick Finances uses Customer inputs, available property data and assumptions to provide indicative sale, purchase and cash-position scenarios.

Quick Finances outputs are not a financial plan, statement of advice, credit assessment, loan approval, tax calculation, affordability assessment or guarantee of proceeds. Outputs may omit costs or factors relevant to your circumstances, including loan balances, selling costs, purchase costs, stamp duty, tax, moving costs, legal costs and market changes.

6. Reality Check

Reality Check uses Customer inputs and available data to provide indicative feasibility signals about suburbs, areas, property types, budgets or price points.

Reality Check does not determine whether you can or should buy, sell or move, and does not guarantee that a suitable property will be available. It is an early decision-support signal only.

7. AI-Assisted Comparisons, Property Reports and Downsizer Checklist

The Platform may compare properties, suburbs, scenarios or Service Providers using information supplied by Users, Service Providers, third-party datasets, public sources and Platform data.

Property Suitability Reports compare properties against Customer-stated preferences, lifestyle needs, accessibility needs, budget range and property criteria. They are informational decision-support outputs only and are not recommendations to buy, sell or inspect a property.

Initial Property Risk Reports provide an early-stage, high-level screen of selected risk signals, which may include flood, bushfire, natural hazard, traffic, noise, safety, development, market or other publicly available indicators. They are not due diligence reports, building reports, pest reports, strata reports, conveyancing reports, legal advice, insurance advice or property advice.

The Downsizer Checklist helps Customers organise tasks, prompts and considerations during an assisted property transition. It is an educational and workflow-support tool only and does not determine what steps a Customer must take.

Comparisons, Property Suitability Reports, Initial Property Risk Reports and checklist outputs are for information only. They may be incomplete, assumption-based or affected by missing data, outdated data, sponsor or advertising labels, User inputs and third-party information quality.

8. How AI Generates Outputs

AI outputs are generated using some or all of the following:

• User-provided information;
• Platform data;
• third-party property datasets;
• property marketplace information;
• Customer property criteria, preferences, checklist responses and risk-screening inputs;
• Service Provider profile information;
• publicly available information;
• behavioural and usage data where permitted;
• statistical modelling;
• automated valuation inputs; and
• large language model or other AI-assisted processing.

AI systems rely on patterns, probabilities, available data and assumptions. They may produce incomplete, inaccurate, outdated or inappropriate outputs.

9. Third-Party Data Sources

The Platform may use third-party property data, automated valuation data, suburb data, mapping data, market data, demographic data, listing data, hazard or local-area datasets, provider-supplied information and other external sources.

Some Home Value Estimates, suburb insights or property data may be provided by a mix of third-party providers, including Microburbs where applicable, AI-assisted analysis and other available data sources.

Third-party data may be delayed, incomplete, inaccurate, unavailable or subject to licence restrictions. The Company does not guarantee third-party data.

10. Human Oversight

While our systems are automated, we monitor for misuse or anomalies, review system performance, and update systems to improve reliability. However, AI outputs are not individually reviewed before being presented unless expressly stated.

11. Limitations of AI

AI systems may contain errors, rely on outdated data, misunderstand User inputs, fail to capture unique personal circumstances, omit relevant costs or risks, or present information in a way that requires further verification.

Users should independently verify important information and seek independent professional advice where appropriate.

12. Data Usage

AI Tools may use information you input, anonymised behavioural data, aggregated platform statistics, property data, third-party datasets, checklist responses, property suitability inputs, property risk-screening inputs, Service Provider profile information and interaction data to operate and improve the Platform.

We do not sell your personal information. We do not use your personal information to train external AI systems without consent. All personal information handling is governed by our Privacy Policy.

13. Automated Decision-Making

Our AI Tools support decision-making but do not make legally binding decisions, automatically approve or reject financial products, replace professional human judgement, or decide whether you should buy, sell, move, borrow or engage a Service Provider.

Final decisions remain with Customers, Service Providers and any relevant professionals engaged by the Customer.

14. Sponsored Content, Advertising and Provider Visibility

The Platform may display sponsored listings, advertising, promotional content or Service Provider visibility based on paid arrangements, availability, matching criteria, User preferences, profile information or other Platform factors.

Sponsored or paid placements should not be treated as professional recommendations or endorsements. Customers remain responsible for making their own enquiries and selecting Service Providers.

15. Regulatory Position

iDownsize:

• does not hold itself out as providing financial product advice, credit advice, legal advice, tax advice or real estate agency services;
• is not licensed under an Australian credit licence, Australian financial services licence or real estate agency licence in connection with AI Tools, Quick Finances, Reality Check, Property Suitability Reports, Initial Property Risk Reports, the Downsizer Checklist or Home Value Estimates;
• operates as an AI-assisted property transition platform, residential property marketplace, Provider Network, comparison and introduction service; and
• does not act as a licensed valuer in connection with Home Value Estimates.

16. Your Responsibility

By using AI Tools on the Platform, including Property Suitability Reports, Initial Property Risk Reports and the Downsizer Checklist, you acknowledge that outputs are informational and indicative only, you will seek independent advice where appropriate, you remain responsible for decisions made, and you should independently verify important information before acting on it.

17. Changes to this Policy

We may update this Data Transparency Policy from time to time. The latest version will be posted on our website or Platform with an updated effective date.